COURSE AIMS
This highly practical workshop provides delegates with the tools to be able to visualise and map out ANY business process. Having mapped the process delegates will use a number of simple tools to enhance and improve the process.
COURSE CONTENT
The workshop covers the following topics:
- Process mapping – uses and benefits
- DMAIC Process – a logical problem solving tool
- Problem definitions
- Data collection and Process Mapping
- Data analysis using Fishbone diagrams and IPO diagrams
- Solution specification and solution generation
- Personal Action Planning
A series of practical examples are used to demonstrate the principles and tools and delegates with get first hand experience of mapping and improving processes.
COURSE BENEFITS
After attending this workshop delegates will:
- Have the tools to be able to map a business process and interrogate it
- See pinch points, restrictions and identify waste & non-value adding tasks
- Use to create Standardised Work Processes
Understand how to use Process Maps as a visualisation tool
WHO SHOULD ATTEND
This workshop is aimed at anyone wishing to understand and map their business processes (e.g Training process, Expenses process, Performance Appraisal Process, Manufacturing processes etc), identifying issues and making improvements.
INTERESTED
1 Day Workshop £400 + VAT for a maximum of 12 delegates