COURSE AIMS
This workshop will prepare delegates for those difficult conversations that sometimes occur in the workplace and improve their communication and influencing skills.
COURSE CONTENT
The following topics will be covered by the workshop:
- Understanding that everyone is different
- Look at what drives behaviour
- Understanding of Self and Others
- Causes of Conflict
- Recognising the signs of Conflict
- Dealing with Conflict
- Resolving Conflict to ensure more acceptable outcomes
- Personal Action Plan
COURSE BENEFITS
After attending this workshop delegates will:
- Understand what creates conflict and be able to identify the early warning signs in themselves and others
- Deploy strategies to effectively minimise conflict and successfully manage it when it does occur
- Have greater flexibility in their communication and influencing skills
Create a Personal Action Plan to implement back in the workplace
WHO SHOULD ATTEND
This workshop will be of benefit to all Managers and Supervisors of staff. It would also be suitable for anyone looking to manage conflict by improving their communication and influencing skills.
INTERESTED
1 Day Workshop £400 + £20 per delegate for the purchase of a profiling tool