COURSE AIMS
This course will investigate what good customer service is, how you define it and what you can do to deliver exceptional customer service. They are the most important thing to any business and looking after them is paramount. This session looks at what any individual can do to provide exceptional customer service.
By the end of the session, attendees will have:
- Enhanced your self awareness of your customer service skills
- A greater understanding of customer expectations, perceptions and needs
- Learnt techniques and structures to consistently deliver exceptional customer services
- Increased your confidence and communication skills
- Started the process of considering customer service strategies to apply with your own customers
COURSE CONTENT
- World Class Customer Service
- Service Expectations
- Communication Skills
- Behaviour to demonstrate to customers
- Dealing with complaints effectively
COURSE BENEFITS
- Build strong relationships with customers
- Retain existing customer and attract new ones
- Make more sales
WHO SHOULD ATTEND
Anyone who is interacts with an organisations customers or clients.
INTERESTED
Open workshop 1 Day Course £199 + VAT per person includes lunch and a delegate workbook
This course can also be delivered specifically for your organisation tailored to meet your training needs, for more information please contact us.